Patient & Caregiver Nondiscrimination Statement
Agape Care does not discriminate against any patient or caregiver, as stated in the following: Agape Care complies with applicable federal civil rights laws and does not discriminate, exclude or treat people differently on the basis of social status, political belief, sexual preference, race, color, religion, national origin, age, sex or disability with regard to admission, access to treatment, or employment.
Agape Care provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters, written information in other formats (large print, audio, accessible electronic formats, other formats); and free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. If you need these services, contact our Vice President of Quality Assurances, who acts as our Civil Rights Coordinator.
If you believe Agape Care has failed to provide these services or discriminated in any other way, you may contact us in person or by mail or phone. If you need help filing a complaint, our Civil Rights/Section 1557 Coordinator is available to help: Vice President of Quality Assurance, 110 Dillon Drive, Spartanburg SC 29307; phone: 800-932-2738.
It is the law for Agape Care not to retaliate against anyone who opposes discrimination, files a discrimination-related complaint or who participates in the investigation of such complaint.
Discrimination-related complaints must be submitted to Agape Care within 60 days of the date you become aware of the possible discriminatory action and must state the problem and the solution sought. We will issue a written decision on the grievance based on the preponderance of evidence no later than 20 days after its filing, including a notice of your right to pursue further administrative or legal action. You may also file an appeal of our decision in writing to the Chief Compliance Officer within 15 days. The Chief Compliance Officer will issue a written response within 30 days after its filing.
The availability and use of this grievance procedure does not prevent you from pursing other legal or administrative remedies.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by using any of the following methods:
- Submit electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
- Write to Centralized Case Management Operations, U.S. Department of Health and Human Services, 200 Independence Ave, SW Room 509F, HHH Building, Washington, D.C. 20201. Complaint forms are available at: https://www.hhs.gov/ocr/office/file/index.html
- Call 800-368-1019 (toll-free) or 800-537-7697 (TDD).
If you have any questions concerning this policy, or desire to file a complaint alleging violations of the above, please contact us at 800-932-2738.